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Countinuous Improvement Process Deployment in sales, service and manufacturing company
Zvolánková, Kateřina ; Krbalová, Maria (referee) ; Blecha, Petr (advisor)
This bachelor’s thesis deals with a continuous improvement process in sales, service and manufacturing in company Bosch Rexroth Brno. The goal is to propose the improvement of mentioned processes. First part is devoted to a description of the actual situation and tools used to realize a continuous improvement. That includes an evaluation of their positives and negatives. Second part is focused on a proposal and a description of tools, which respond to important negative findings. Chosen tools are implemented into the continuous improvement process.
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The proposal of the system of regular monitoring of the suppliers’ process capability indices
Kubica, Ondřej ; Zbudil, Ondřej (referee) ; Škapa, Stanislav (advisor)
This diploma thesis named “The Proposal of the System of Regular Monitoring of the Suppliers’ Process Capability Indices” is divided into two sections. There is a theory about statistical process control with emphasized process capability analysis in the first section. The content of the second section is starting point, procedure and the outcome of the project I worked on in Robert Bosch Company, České Budějovice. The aim of the project is the improvement of input quality via the evaluation of suppliers based on their outcomes of SPC.
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Measurement of customer content of quality management
Plánková, Barbora ; Knoflíček, Radek (referee) ; Rozehnalová, Jana (advisor)
The bachelor thesis deals with the measurement of customer satisfaction in the field of quality management. The theoretical part contains customer satisfaction and the methodology of measuring customer satisfaction is analyzed. The practical part describes current measurement of customer satisfaction in the company Tawesco s.r.o., Kopřivnice. The aim of this work is to evaluate the current situation and propose recommendations for improving quality management in the area of customer satisfaction, which is processed as follows. This bachelor thesis is mainly focused on the modification of the formal side of the questionnaire, recommendations for increasing the response rate of respondents and streamlining the survey process. There are developed reccomendations for changes based on the analysis of the current companies questionnaire and comparability of data obtained from respondents from the years 2017-2019. Particular recommendations should lead to more accurate information obtained from customers and it ensures more effective implementation of improvements and subsequent increase of customer satisfaction.
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Measurement of customer content of quality management
Plánková, Barbora ; Knoflíček, Radek (referee) ; Rozehnalová, Jana (advisor)
The bachelor thesis deals with the measurement of customer satisfaction in the field of quality management. The theoretical part contains customer satisfaction and the methodology of measuring customer satisfaction is analyzed. The practical part describes current measurement of customer satisfaction in the company Tawesco s.r.o., Kopřivnice. The aim of this work is to evaluate the current situation and propose recommendations for improving quality management in the area of customer satisfaction, which is processed as follows. This bachelor thesis is mainly focused on the modification of the formal side of the questionnaire, recommendations for increasing the response rate of respondents and streamlining the survey process. There are developed reccomendations for changes based on the analysis of the current companies questionnaire and comparability of data obtained from respondents from the years 2017-2019. Particular recommendations should lead to more accurate information obtained from customers and it ensures more effective implementation of improvements and subsequent increase of customer satisfaction.
|
|
|
Countinuous Improvement Process Deployment in sales, service and manufacturing company
Zvolánková, Kateřina ; Krbalová, Maria (referee) ; Blecha, Petr (advisor)
This bachelor’s thesis deals with a continuous improvement process in sales, service and manufacturing in company Bosch Rexroth Brno. The goal is to propose the improvement of mentioned processes. First part is devoted to a description of the actual situation and tools used to realize a continuous improvement. That includes an evaluation of their positives and negatives. Second part is focused on a proposal and a description of tools, which respond to important negative findings. Chosen tools are implemented into the continuous improvement process.
|
|
|
The proposal of the system of regular monitoring of the suppliers’ process capability indices
Kubica, Ondřej ; Zbudil, Ondřej (referee) ; Škapa, Stanislav (advisor)
This diploma thesis named “The Proposal of the System of Regular Monitoring of the Suppliers’ Process Capability Indices” is divided into two sections. There is a theory about statistical process control with emphasized process capability analysis in the first section. The content of the second section is starting point, procedure and the outcome of the project I worked on in Robert Bosch Company, České Budějovice. The aim of the project is the improvement of input quality via the evaluation of suppliers based on their outcomes of SPC.
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